MyCloud Voice User Guide

General Settings and Configuration

The MyCloud Voice server settings are as follows:
SIP Server: mycloudvoice01.ecloudserv.net
Domain: mycloudvoice01.ecloudserv.net
SIP Port: 5060
Register Server Port:5060

MyCloud Voice Feature Codes

The following is a list of the feature codes that can be used with your MyCloud Voice service to configure certain aspects of your service. To use them, simply dial the feature code from your handset or software client and follow any relevant prompts.
Voicemail
*97 – Access and configure voicemail

Call Forwarding
*72 – Call Forward All - Activate
*73 – Call Forward All – Deactivate
*90 – Call Forward Busy Activate
*91 – Call Forward Busy Deactivate
 *52 – Call Forward No Answer/Unavailable Activate
*53 – Call Forward No Answer/Unavailable Deactivate

 Call Waiting
*70 – Call Waiting – Activate
*71 – Call Waiting – Deactivate

Do-Not-Disturb (DND)
*78 – DND Activate
*79 – DND Deactivate

Blacklist
*30 – Blacklist a number
*32 – Blacklist the last caller
*31 – Remove a number from the blacklist

Record a new voicemail message
*97 - 0 - 1 - (record your message) # - 1

How to Configure Software and Devices for MyCloud Voice

When you order your MyCloud Voice service, you will be provided with

1. Username
2. Password
3. DDI (Telephone Number)

These are referenced in double square brackets below.

Windows Software Client

A Windows Software Client is a piece of software that is installed on your Windows PC to provide access to the telephone service. You will also need a suitable audio device like a Bluetooth or USB headset.

MicroSIP

MicroSIP Downloads - Installer and Portable version

1. Open MicroSIP and in the down-down menu in the top right, select Add Account

1. In the dialog, enter the following details

The click Save at the bottom of the dialog.

1. Your MicroSIP client is now set up. Simply enter the number you wish to dial and click Call to Start a call. Click R to access your voicemail.

MacOS Software Client

A MacOS Software Client is a piece of software that is installed on your Apple Mac to provide access to the telephone service. You will also need a suitable audio device like a Bluetooth or USB headset.

ZoiPer

Download Zoiper 5, a free VoIP softphone :: Zoiper

1. Download and install Zoiper and click on Continue as a Free user.

1. Enter your [[Username]] and [[Password]] and click on Login.

1. Enter the hostname mycloudvoice01.ecloudserv.net and click Next

1. Skip setting an outbound proxy.

1. On the next page, click Next

1. The client will now be registered and ready to use.

iOS Client

An iOS Client is an app that is installed on your Apple iPhone or iPad to provide access to the telephone service.

ZoiPer Lite

1. Download and install Zoiper Lite from the Apple App Store
2. Go to Settings > Accounts and click the + in the top right to add an account.
3. When asked if you have an Account, click Yes

1. In the next dialogue, click Manual Configuration

2. Choose the Account Type as SIP Account and then fill in the following fields:

   Account Name	Your Name
   Domain	mycloudvoice01.ecloudserv.net
   Username	[[Username]]
   Password	[[Password]]
   Auth Username	[[Username]]

   
   

3. The app should now show registered and ready to use.

Android Client

An Android Client is an app that is installed on your Android smartphone to provide access to the telephone service.

ZoiPer IAX SIP VOIP Softphone

1. Download and install Zoiper IAX SIP VOIP Softphone from the Google Play Store

2. Enter your [[Username]] and [[Password]] and click on Create an account.

1. Set the hostname to mycloudvoice01.ecloudserv.net

1. Skip the outbound proxy settings.
2. The app should now show registered and ready to use.

1. The app should now show registered and ready to use.

Broadband Router with Integrated ATA

An ATA (short for "analogue terminal adapter") is a device that can connect to a VoIP telephone service over an Internet connection and then present that service to a traditional fixed line phone on a specific port. This is sometimes referred to as an FXS port.
Once you configure the ATA for the VoIP service, you can then plug in a traditional fixed line handset to the FXS port on the ATA and when you pick up the handset, you will get a dial tone and can ring numbers as usual.
ATA's can be standalone devices, or they can be integrated into your broadband router. When they are integrated into a router, then the FXS port is actually on the back of the router itself.

Zyxel VMG8633-T50

1. Logon to the ZyXEL Web Interface using your web browser, Hover over VOIP > click SIP.

1. On the SIP page, click the Sip Service Provider tab > under Modify, click Edit (pencil Icon).

1. On the Edit this Provider window, input the following settings

Click Apply.

1. Click the SIP Account tab, under Modify, click Edit (pencil Icon).

1. On the Edit this SIP Account window, input the following settings:

Click Apply.

1. The FXS phone port on your router is now ready to use. Connect your fixed line handset and make calls as normal.

Zyxel VMG8623-T50B

1. Logon to the ZyXEL Web Interface using your web browser, click on 3 bars () on top right that has options and hover over to VOIP > click SIP.

2. On the SIP page, click the Sip Service Provider tab > under Modify, click Edit (pencil Icon).

  3. On clicking Edit, below window will be presented so please input the following settings:

Click Apply.

4. Now click on SIP Account tab, under Modify, click Edit (pencil Icon).

  5. On the clicking Edit, SIP Account window will appear, input the following settings:

Click Apply.

1. The FXS phone port on your router is now ready to use. Connect your fixed line handset and make calls as normal.

Yealink Handset

Yealink supply high-quality Voice-over-IP handsets for businesses and residential users.

1. Login to Yealink handset and navigate to Accounts. Please configure following fields:

    2.Navigate to Status, click on Handset & VOIP and the device should show registered and ready to use.

Fanvil Handset

• If you have a Fanvil GA10 device then please download below guide for My Cloud Voice configuration:

Fanvill GA10 - MyCloud Voice Configuration.pdf